product FAQs


The blade of my tool pops out at different times during use. What is wrong?

If your blade pops out occasionally, it could mean you are pushing the saw too hard or too fast.

My saw keeps shutting off and I have a full charge on my battery.

This could mean you are pushing the saw too hard or too fast. This is a built-in feature we put in all of our batteries to protect them from being ruined.

Sometimes my tool shuts off and I know the battery still has a charge. What is wrong?

This automatic shut-off is a safety feature that will shut your tool off when it overheats. If this happens, let the tool cool down for a few minutes before continuing use.

How can I improve my reception?

Place the radio in the highest area possible with the antenna fully extended. Remember, reception can vary by location and surroundings.

My tool sounds like it is cycling, but it is not actually delivering a nail. What is the problem?

Most likely the air adjustment dial has been turned up too far. Turn the dial back and cycle the tool a few times into scrap material and it should reset.

How do I get best results from my Laser Distance Measurer?

For best results using the Laser Distance Measurer, do not use in direct sunlight. The LDM works best in low-light conditions or in-doors.

Are longer cables available?

No, longer cables are currently not available for this device.

Can I remove the cable on this device?

No, the cable included on the inspection scope is not removable.

Can I replace the pins on the Moisture Meter?

Yes, the pins on the moisture meter can be replaced. Please contact our customer service group for replacement pins.

Where can I access all general Phone Works FAQs?

To learn more about the RYOBI Phone Works product line, visit our Getting Started Guide.

My phone isn't connecting to my RYOBI radio via Bluetooth.

There are several reasons this could be the happening. Make sure your phone is within 30 feet of the RYOBI Radio, with BLUETOOTH pairing turned on. Ensure the RYOBI Radio is in BLUETOOTH mode and the screen is showing these blinking symbols: ‘bt’. If that symbol is not on the display, cycle through your modes by pressing the MODE button until you once again land on BLUETOOTH mode. If the screen still does not show ‘bt’ flashing (which shows it is in BLUETOOTH pairing mode) hold the PRESET button to erase the memory on the BLUETOOTH module. This should allow the radio to start looking for BLUETOOTH connections once again.

The music is very quiet on Bluetooth mode.

Remember you have two volume controls when connected to the RYOBI Radio via BLUETOOTH. The volume buttons on your radio, and the volume slider on your phone. Ensure both are between 25% to 85% of their maximum for the highest possible sound quality.

The radio is not playing music in Aux-In mode.

The radio will only play music in Aux-In when an auxiliary cord is plugged into the Aux-In jack and then into your device’s headphone jack. The USB port is for charging only, not data (music) transmission.

The USB charging port is not charging my device.

Ensure that the RYOBI Radio is turned on. USB charging will work with the radio off, but only for 45 minutes. Ensure the cord you are using is a registered accessory for use with your device. Many third-party cords do not always work with devices. Lastly, make sure the USB is fully seated in the USB port.

My favorite radio station won’t come in.

Radio reception varies greatly due to a lot of factors. If you are inside a building, there are a lot of materials between your radio and the transmission. Ensure the folding antenna is up for the best possible FM reception. Also make sure the radio is in a high place and radio transmissions are not being blocked by surrounding objects.