Customer Help FAQs

Can I charge Lithium batteries with a NiCad charger?

Only a Lithium-ion charger can be used to charge Lithium-ion batteries. You can purchase our RYOBI 18V ONE+ Lithium-Ion Upgrade Kit Here.

What is a 'Hybrid' product?

A Hybrid product is one than can run off a battery OR an extension cord plugged into an outlet.

Where can I find and purchase replacement parts?

Replacement parts can be ordered by calling RYOBI Customer Service at 1-800-525-2579.

Where can I show off some of the projects I've done with my RYOBI tools?

Check out RYOBI Nation! It's the Official Project Sharing Community of RYOBI Tools. We have more than 2,0000 members-only projects and exclusive celebrity How-To projects to learn from!

What is the warranty for RYOBI Outdoor Products?

All RYOBI Outdoor Products purchased on or after JANUARY 1, 2009 are covered by a 3-year warranty. Please retain your receipt as proof of purchase for use of the warranty.

What is the warranty for RYOBI Power Tools?

All RYOBI Portable Power Tools and Bench/Stationary tools purchased on or after JANUARY 1, 2011 are covered by this 3-year warranty. Please retain your receipt as proof of purchase for use of the warranty.

Can batteries be purchased separately from RYOBI tools?

Yes. Visit your local Home Depot or visit to order.

How can I get service on my RYOBI tool(s)?

You can take your product to your local Home Depot to send for repair. Or, to find your nearest authorized service center, create your account on log in to You must present proof of purchase.

Will all 18v batteries work with all 18v tools?

Yes, with the exception of Lithium-ion batteries. These batteries will not charge on Ni-cad chargers.

Are RYOBI tools right for me?

As one of the world's largest and most innovative power tool manufacturers, RYOBI specializes in making pro-featured power tools truly affordable. That's why RYOBI is the brand of choice for millions of homeowners, woodworkers, hobbyists, craftspeople, and value-conscious contractors.We have built our reputation by manufacturing power tools that increase your purchasing power and expand your capabilities. Today, RYOBI offers you more pro feature, affordable tools than ever, all backed by our 30-Day Satisfaction Guarantee and 3-Year Limited Warranty. We're proud to sell our tools exclusively through The Home Depot, where the values are unbeatable, the staff is knowledgeable and friendly - and you're just steps away from everything else you need to enjoy your RYOBI tools to the fullest.

How long is my battery under warranty?

Your RYOBI battery is covered under a three year limited warranty. Keep your receipt and share information found on your receipt with our customer service team if you ever need assistance. If a battery comes in a kit (with the tool and charger), no receipt is required. Call customer service (1-800-860-4050) with any battery issues and they will be able to assist or direct you to the closest service center.