Troubleshooting FAQs

How can I get service on my RYOBI tool(s)?

You can take your product to your local Home Depot to send for repair. Or, to find your nearest authorized service center, create your account on log in to ryobitools.com. You must present proof of purchase.

Where can I find the model number and serial number of my Outdoor Product?

Information on your RYOBI product can be found on the black label located directly on your tool. Your serial number can be found on this label and may begin with CS, OA etc. Your model number will either begin with a RY or a P or AC (accessory).