Troubleshooting

  • All of the console buttons are blinking continuously.

    POSSIBLE CAUSE: DC voltage below 24V
    SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

    POSSIBLE CAUSE: DC voltage exceeds 40 volts
    SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

  • When setting or testing travel limits, a buzzer sounds and the UP button in the console blinks continuously.

    POSSIBLE CAUSE: Safety sensor (receiver) can’t be detected.
    SOLUTION: Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits.

    POSSIBLE CAUSE: DC voltage exceeds 40 volts
    SOLUTION: Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service.

  • When setting or testing travel limits, a buzzer sounds and the DOWN button in the console blinks continuously.

    POSSIBLE CAUSE: Safety sensor (transmitter) can’t be detected.
    SOLUTION: Disconnect the unit from the power supply. Inspect sensor wires for damage and ensure they are installed correctly. Connect the power supply and reset travel limits.

  • When testing travel limits, a buzzer sounds and all console buttons blink seven times.

    POSSIBLE CAUSE: A step for setting the travel limits was not completed within two minutes.
    SOLUTION: Complete each step for setting the travel limits within two minutes.

  • When testing travel limits, a buzzer sounds twice and all console buttons blink eleven times.

    POSSIBLE CAUSE: Safety sensors became misaligned or obstructed during testing
    SOLUTION: Remove the obstruction or align the safety sensors as described in the Installation section.

  • When programming the outdoor keypad, a buzzer sounds and all console buttons blink seven times.

    POSSIBLE CAUSE: A step for programming the outdoor keypad was not completed within two minutes.
    SOLUTION: Complete each step for programming the outdoor keypad within two minutes.

  • When programming a car remote, a buzzer sounds and all console buttons blink seven times.

    POSSIBLE CAUSE: A step for programming the car remote was not completed within two minutes.
    SOLUTION: Complete each step for programming the car remote within two minutes.

  • During operation, the opener struggles to raise or lower the door and then stops. A buzzer sounds continuously and the SET button in the console blinks continuously.

    POSSIBLE CAUSE: Motor amperage has exceeded 8 amps.
    SOLUTION: Unplug the unit. Have door spring or door repaired or replaced by a qualified service technician.

    POSSIBLE CAUSE: Door spring (torsion spring and/or extension spring) is damaged.
    SOLUTION: Unplug the unit. Have door spring repaired or replaced by a qualified service technician.

    POSSIBLE CAUSE: Door is too heavy, broken, or stuck.
    SOLUTION: Unplug the unit. Have door repaired or replaced by a qualified service technician.

  • When a car remote, smart phone, or keypad is used a buzzer sounds and the UP and DOWN buttons in the console blink continuously.

    POSSIBLE CAUSE: The travel limits have been erased or have not been set correctly.
    SOLUTION: Set the travel limits as described in the Operation section.

  • Garage door begins to close then stops and reverses. A buzzer sounds five times and the garage door opener’s LED lights blink five times.

    POSSIBLE CAUSE: The garage door opener hit an object while it was closing.
    SOLUTION: Remove the object and continue operation.

  • Garage door opener is in the fully open position and cannot be closed with a car remote, smart phone, or keypad.

    POSSIBLE CAUSE: The safety sensors are not receiving power.
    SOLUTION: Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits.

  • Garage door opener does not activate when indoor keypad is pressed.

    POSSIBLE CAUSE: Battery is low in charge or power supply not connected.
    SOLUTION: Charge the battery or connect to power supply.

    POSSIBLE CAUSE: The wire connecting the keypad to the power head has been damaged
    SOLUTION: Replace damaged or broken wires

    POSSIBLE CAUSE: Circuit breaker is tripped
    SOLUTION: Reset circuit breaker

  • Garage door opener activates, but the garage door does not move.

    POSSIBLE CAUSE: The outer trolley is not engaged with the inner trolley
    SOLUTION: Pull the emergency release rope and raise the garage door until the outer trolley engages the inner trolley

    POSSIBLE CAUSE: The door arms are not connected to the garage door
    SOLUTION: Secure the door arms to the garage door using clevis and hitch pin

  • Garage door cannot be opened or closed with car remote or outdoor keypad.

    POSSIBLE CAUSE: The garage door opener is in Vacation Mode.
    SOLUTION:Press the LOCK button on the indoor keypad or smart phone app to unlock the garage door opener

  • Garage door opener is loud or noisy.

    POSSIBLE CAUSE: Fasteners may not be tightened securely
    SOLUTION: Inspect the entire product for loose parts such as screws, nuts, bolts, caps, etc. Tighten all parts securely

    POSSIBLE CAUSE: The open travel limit has been set incorrectly (Single Panel Doors Only)
    SOLUTION: Adjust the travel limits as described in the Operation section

  • AC modules not working.

    POSSIBLE CAUSE: AC power supply is disconnected
    SOLUTION: Connect AC power supply

    POSSIBLE CAUSE: GFCI is tripped
    SOLUTION: Press the reset button on the console

    POSSIBLE CAUSE: One or two modules are installed with a combined rating of more than 10 amps
    SOLUTION: Remove the module or modules and press the 10 amp circuit breaker reset button on the console.

  • DC modules not working.

    POSSIBLE CAUSE: AC power supply is disconnected
    SOLUTION: Connect AC power supply

    POSSIBLE CAUSE: The port powering the DC module is not activated.
    SOLUTION: Use the indoor keypad to activate the port.